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Returns

RETURNS / EXCHNAGES

All full-priced items can be returned for a Store Credit or Exchange within 7 days of receiving your parcel.
Items purchased on Sale or with a Discount Code are a final sale and cannot be returned for an exchange or store credit.
We will not charge you postage on your first exchange - this will be sent free of charge by express post.
 
HOW TO RETURN AN ITEM
Please email info@thefrowboutique.com.au with the below details
- your name and order number / date
- the garment/s you wish to return
- why you are returning this garment/s.  
All items must be returned to us new, unworn and with all original swing tags attached.
You must arrange to send the item back to us at your own cost within 7 days of receiving your delivery.
 
CONDITIONS OF RETURN
We do not accept responsibility for items that are lost or damaged when being sent back to us.
Returns that are deemed to have been worn (not just 'tried on') washed or altered will not be accepted - this includes any make-up, fake tan marks or other stains on the clothing.  
We will process your online credit or exchange and within 1-5 business days of receiving the item.
In the unlikely event an item is faulty we will return it to the designer for further inspection and if approved, arrange an exchange or refund if your size is sold out (only when the designer has approved the fault).

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